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RETURNS

With our unique sizing chart (if you consult it) and our fine quality shirts, we are confident that you will be satisfied with your purchase...
However, if you are not satisfied with the garment when you receive it, we will offer you a refund.

 

WHAT IS THE RETURN POLICY?

We accept returns for refunds (excluding the cost of original shipping) on all our garments!

We only ask that the following requirements are met: the item/s must be in original condition, with all tags remaining in place, and the garment/s must not have been worn, washed or altered in any way.

 

ARE RETURNS FREE?

The shipping cost incurred for returning item/s to Camixa for a refund are NOT covered or reimbursed by us. We do NOT offer exchanges. If you need to change a size, then please order your new size before or after your return and refund.

 

HOW DO I ORGANIZE A RETURN?

Simply email returns@camixa.com and we will allocate a Returns Authorisation (RA) number for you, and give you all the details you need! 

Please note we are unable to be held liable for the loss of your garment/s being returned. We recommend using a registered postal service to return goods, and keeping a record of the tracking details.

WHERE DO I SEND MY RETURN TO?

We will provide you with the full address when we allocate your Returns Authorization number to you! Either in the USA or Australia whichever is closer to you.

The product must be returned in its original condition.


HOW LONG DOES IT TAKE FOR MY REFUND TO BE PROCESSED?

We try and process returns as quickly as possible, but we do ask for 24-48 hours to be able to process your return.

We will refund you through PayPal (the same method you used to pay), and email you once complete.


WHAT IF MY ORDER ARRIVES DAMAGED, OR THERE IS A FAULT?

Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at returns@camixa.com so we can personally assist you and sort out your problem as quickly as possible.


Camixa cannot be held liable for any washing errors or detergent / washing machine or tumble dryer damage.

 

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