Frequently Asked Questions

HOW TO FIND YOUR SIZE

Option 1: Buy your normal size! Our sizes are very similar to many popular international brands. If you would normally wear, say a Medium, then purchase a Medium! If you normally wear a Large for example, then get our Large as well! Go with the size you're already comfortable with!

Note: If you'd like to have a slightly oversized look and feel, then go one size up.

Option 2: If you don't know what size you are or need more details, click here.

Returns & EXCHANGES

GETTING YOUR ORDER RIGHT!

As a family owned company we work very hard to make your order perfect, though sometimes it might take a second attempt!

If your order doesn't go as expected, we can make it right the second time! Often just a change in size or color or style can fix it! 

Our return policy is 30 days for all items. Here are a few details if you’re making a return:

RETURNS AND REFUNDS
We provide you with a Prepaid Label to help you get the item back to us!
All Refunds will be credited back to your initial form of payment, less the initial shipping fee (if any) + $12.90 per item return shipping/handling fee. Refunds are processed normally within 5-7 days.

RETURNING FOR EXCHANGE? Click here to request your Prepaid Label to ship your item back to us! The re-sending of the exchanged items will be free of charge.

START YOUR RETURN:
Simply go to our Return Page and start here or https://www.camixa.com/tools/returns

The item(s) must be returned in original condition, unwashed, unworn and with the original tags.

Need to know about returns:

Q: If I order multiple items, can I return them for a full refund?We understand some customers like to order multiple items to decide what to keep. For multiple returned items we require a repackaging fee of $10 each of the first 2 items and then $8 per item.Q: Can I exchange my item multiple times?We understand some customers like to try on and see an item to decide whether it's right for them and then exchange it, and change their mind again. We don't accept multiple returns for the same item from one order. In the rare cases we do, we require a repackaging fee of $15 per item per return.Q: Can I cancel an order before you ship it?Yes, there is a $5.90 cancellation fee plus $2.00 per item, as we have already been charged for the transaction costs.For ourTerms and Conditionsclick here.If you have any questions or need assistance with your order, please contact ushere.

Shipping

All USA orders are shipped from our warehouse in Melbourne (Australia) and are delivered normally within 10 - 15 business days. We offer:

  • Standard shipping ($9.90) 
  • Free USA shipping for orders +$200 

All international orders are shipped from our warehouse in Melbourne (Australia) and are delivered normally within 10 - 15 business days. We offer:

  • Standard shipping ($9.90) 

CARE GUIDE

Linen is a precious fabric made from fibers of the flax plant; it’s clean, natural, durable and ecological.

It’s the oldest known fabric. Studies have shown that people wearing linen have a lower temperature between the body and the garment of about 38°F (3-4°С) compared to wearing cotton.
Benefits: •Breathable •Cooling •Relaxing •Non-allergic •Sun-smart •Anti-static

For the care guide click here .

Silk does for the body what diamonds do for the hand. ~ Oscar de la Renta. Silk is a fine thread spun by silkworm; it’s the finest and strongest natural fiber in the world. It’s a protein, this means it’s chemically quite similar to human skin. It’s soft, supple and smooth and it absorbs perspiration while letting your skin breathe! Silk cools and warms simultaneously.


Benefits: •All-climate fabric •Odor resistant •Wrinkle resistant •Breathable •Non-allergic

For the care guide click here .

Humans have been wearing cotton clothing since 5,000 BC, that's because it has many advantages:

It's natural –it does not irritate the skin; It's strong, tough and not afraid to get its fibers dirty; you can rely on it to last a long time and not fall apart on the first wear. Unlike synthetic fabrics, it breathes well, so it’s perfect when you’re on the go.

SOME OF THE BENEFITS:

•Insulating •Good absorbency •Comfortable soft
hand •Breathable •Strong and durable •Environmentally friendly •Hypoallergenic & dust mite resistant

For the care guide click here .