Frequently Asked Questions

HOW TO FIND YOUR SIZE

Option 1: Buy your normal size! Our sizes are very similar to many popular international brands. If you would normally wear, say a Medium, then purchase a Medium! If you normally wear a Large for example, then get our Large as well! Go with the size you're already comfortable with!

Note: If you'd like to have a slightly oversized look and feel, then go one size up.

Option 2: If you don't know what size you are or need more details, click here.

Returns & EXCHANGES

GETTING YOUR ORDER RIGHT!

As a family owned company we work very hard to make your order perfect, though sometimes it might take a second attempt!

If your order doesn't go as expected, we can make it right the second time! Often just a change in size or color or style can fix it! 

Our return policy is 30 days for all items. Here are a few details if you’re making a return:

RETURNS AND REFUNDS
Return postage is the responsibility of the customer. 
All Refunds will be credited back to your initial form of payment, less the initial shipping fee (if any) + $5.00 per item for restocking and handling. Refunds are processed normally within 5-7 days.

START YOUR RETURN:
Simply go to our Return Page and start here or https://www.camixa.com/tools/returns

The item(s) must be returned in original condition, unwashed, unworn and with the original tags.

Need to know about returns:

Q: If I order multiple items, can I return them for a full refund? We understand some customers like to order multiple items to decide what to keep. For multiple returned items we require a repackaging fee of $5.00 each per item.

Q: Can I exchange my item multiple times? We understand some customers like to try on and see an item to decide whether it's right for them and then exchange it, and change their mind again. We don't accept multiple returns for the same item from one order. In the rare cases we do, we require a repackaging fee of $5.00 per item per return.

Q: Can I cancel an order before you ship it? Yes, there is a 10% cancellation fee, as we have already been charged for the transaction costs.

For our Terms and Conditions click here.If you have any questions or need assistance with your order, please contact us here.

Shipping

We offer Standard, free Standard or Express shipping

  • Standard Shipping $9.90 (AUD)
  • Free Standard Shipping for orders above $120 (AUD)
  • Express Australia $14.90 (AUD)

We offer Standard, free Standard or Express shipping for NZ

  • Standard NZ Shipping $14.90 (AUD)
  • Free Standard NZ shipping for orders above $150 (AUD)
  • Express NZ $19.90 (AUD)

We offer Standard or Express shipping for the USA & Canada

  • Standard (8 - 15 days) $9.90 USD
  • Express (4 - 8 days) $19.90 USD

We offer Standard Shipping for the ROW

  • International Postage $14.90 USD (8 - 21 Days)

We use AusPost for our shipping from Australia. Once in your country it will be carried & delivered by your country post. Ie, USPS for USA.

  1. Delivery Times:
    We aim to dispatch your order promptly, and the estimated delivery times provided in previous Questions. Delays may occur due to unforeseen circumstances, and we appreciate your understanding.
  2. Shipping Costs:
    See previous Question. Any applicable taxes or duties will also be reflected in the total order cost.
  3. Order Tracking:
    Once your order is shipped, you will receive a tracking number to monitor the status and location of your package.
  4. Shipping Partners:
    We collaborate with trusted shipping partners to ensure the reliable and timely delivery of your order. However, please note that we are not responsible for any external factors that may impact the shipping process.
  5. Address Accuracy:
    Please ensure that your shipping address is accurate and complete to avoid any delivery issues. We are not responsible for orders delivered to incorrect addresses provided by the customer.
  6. Delivery Confirmation:
    Your order will be considered delivered when the carrier's tracking system indicates successful delivery to the address provided. If you encounter any issues, please contact our customer support team for assistance.
  7. Liability Disclaimer:
    CAMIXA will not be liable for any loss or damage you suffer if the product is not delivered within the timeframes listed above. Once your order has been dispatched, CAMIXA is not responsible for any losses or damages. It is the customer's responsibility to follow the tracking information provided and contact the courier/delivery company to ensure the safe and timely delivery of your purchase. While we will assist you in recovering an item to the best of our abilities, we will not provide a replacement or refund in such cases.
  8. Return to Sender (RTS):
    In case of RTS, the customer is responsible for all expenses, fees, and/or additional costs associated with the return.

By placing an order, you agree to these shipping terms and conditions.

PROMOTIONS, Discounts, & GIFTS WITH PURCHASE

On occasion, we extend an offer of a complimentary gift with a qualifying purchase. The terms and conditions of this promotion can be found in the gifted product page/category or in the specific ad of the promo.

Please note that these complimentary gifts are provided solely with the purchase of an eligible amount, as specified on the webpage and in promotional materials, and are available while supplies last. We may modify the displayed item's colour depending on our stock availability.

It is important to emphasise that complimentary gifts are exclusively available when purchasing full-priced items and cannot be combined with any other offers or promotions. We retain the right to withhold the gift in the event that system-generated discounts are observed.

Customers are responsible for ensuring that the complimentary gift is added to their cart during the checkout process. Failure to include the gift during the initial purchase will not result in a secondary shipment.

Returns of Complimentary Gifts
Please be aware that we do not accept exchanges for complimentary items. The gift is provided free of charge when included with other eligible purchases as specified in the promotion. If a customer seeks to exchange an item of equal value, the complimentary gift remains theirs to keep. However, in the case of a return for a refund, the customer has the option to return the gift or purchase it at the full retail price. Any shipping costs related to gift exchanges, along with a $5 repacking fee, are the responsibility of the customer.

Our discount terms and conditions specify that discounts are applicable only during the promotional period and cannot be applied retroactively. They are valid for eligible items and transactions as outlined in the respective promotion. Additionally, please note that discounts cannot be combined with other promotional offers. Our team reserves the right to modify or terminate discounts at their discretion. For further details, please refer to the specific promotion terms or contact our customer support.

CARE GUIDE

Linen is a precious fabric made from fibers of the flax plant; it’s clean, natural, durable and ecological.

It’s the oldest known fabric. Studies have shown that people wearing linen have a lower temperature between the body and the garment of about 38°F (3-4°С) compared to wearing cotton.
Benefits: •Breathable •Cooling •Relaxing •Non-allergic •Sun-smart •Anti-static

For the care guide click here .

Silk does for the body what diamonds do for the hand. ~ Oscar de la Renta. Silk is a fine thread spun by silkworm; it’s the finest and strongest natural fiber in the world. It’s a protein, this means it’s chemically quite similar to human skin. It’s soft, supple and smooth and it absorbs perspiration while letting your skin breathe! Silk cools and warms simultaneously.


Benefits: •All-climate fabric •Odor resistant •Wrinkle resistant •Breathable •Non-allergic

For the care guide click here .

Humans have been wearing cotton clothing since 5,000 BC, that's because it has many advantages:

It's natural –it does not irritate the skin; It's strong, tough and not afraid to get its fibers dirty; you can rely on it to last a long time and not fall apart on the first wear. Unlike synthetic fabrics, it breathes well, so it’s perfect when you’re on the go.

SOME OF THE BENEFITS:

•Insulating •Good absorbency •Comfortable soft
hand •Breathable •Strong and durable •Environmentally friendly •Hypoallergenic & dust mite resistant

For the care guide click here .